We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
If you have any request for change of shipping address, please WhatsApp us at +6010-9511413 before the package is packed for shipment.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination (West Malaysia).
Other countries will depend on the courier service delivery service. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/whatsapp.
For non-tangible products or services, confirmation of order and receipt will be communicated via WhatsApp. Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.